Subject: Tech Support Candidate - DARSHAN Dhakate
From: DARSHAN Dhakate <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 23:44:59 -0400

Tech Support
Test

Name

DARSHAN
Dhakate

E-mail

[email-masked]

Phone Number

(+91) 9953927013

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NR Technoserve

On site support
engineer

30 April, 2022

27,600

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I check my wifi/lan connection, is it
connected properly with my machine or not...

If connection is properly connected, then I open this website on different
browser... In max. Cases, it's working on different browser

In an organization, Some sites are blocked for specific browser... If I have
admin rights I also unblock this sites from the firewall setting...

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on / power on the speaker device. Hold the power button for 10-20
seconds so that this device name is visible on another devices like mobile, pc
etc.

2. Go to the mobile setting and turn on the blutooth.

3. We have to search the new devices on Bluetooth setting.

4. Once speaker device name is appered on mobile, then connect it via simple
click on speaker name.

Then enjoy the music...

What according to you makes you a
good candidate for customer service or technical support job?

I am patient, hardworking and quick Lerner... That's make me a
good candidate for technical support job.

I also have ability to perform under a high- pressure work environment.

On a scale of 1 - 5 please rate your fluency in
spoken English

4