Subject: Tech Support Candidate - Jitendra Kumar
From: Jitendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 23:33:06 -0400

| | Tech Support Test

Name | Jitendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9582598967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Shift lead | 3 July | 48000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we checked user having the access of mentioned website if yes then we will follow the below steps.
1- find the command traceroute.
2- ping the website ip address's.
3- if user didn't having access of web site just request with user please raise ticket for the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the speaker Bluetooth discover then connect the same with mobile phone meanwhile we must enable the mobile Bluetooth also.
What according to you makes you a good candidate for customer service or technical support job? | I have 8 years of experience for customer support & handling the support profile very smoothly. I am always available whenever required such as - handling escalation & VIP users.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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