Subject: English Language Test - Shikha Dhama
From: Shikha Dhama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 22:55:03 -0400

| | Foreign Language Screening Test

Name | Shikha Dhama    /  (250001) 8954142021    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam,
We tried very hard to reach at your location to give your ordered handbag.
But unfortunately our delivery boy is missed your address and he don't have any contact no. of yours.
Kindly request to you check your delivery location again and contact us as soon as possible to pick your order from us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Mam,
I had purchased a tv set from your shop.
I regret to say that technician who came to setup the tv set was very misbehaving and very rude. He want extra charges for his service, even I already paid it.
After that I saw he made a lot of scratches on my tv set during setting up the tv. It was not my fault. I am very disappointed from him.
It's my humble request to return my tv set or give my refund.
Thanks,
Abdul

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