Subject: English Language Test - Sunny Gupta
From: Sunny Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 18:57:40 -0400

Foreign Language
Screening Test

Name

Sunny
Gupta    /  (+91) 9691535091    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

Cc: [email-masked]

Subject: Order not delivered to the customer.

Hello Customer,

Hope you are doing good.

Sorry for the inconvenience.

As I can see from your order ID, we already dispatched your order on the same
day when you placed the order. Our Courier partner tried to deliver you, but the
address was wrong which you shared with us. As of now, we don't have any update
it is in the warehouse or it's sent back to us. So please give us a day we will
contact our delivery team and our team will get back to you as soon as
possible.

Thank you for purchasing with us.

Hope this mail will be helpful for you.

Thanks for your patience.

Have a good day.

Warm Regards,

Customer Support

Sunny Gupta

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

Cc: [email-masked]

Subject: Default Product

Hello Abdul,

Hope you are doing good.

Sorry for the inconvenience.

As our company policy after the installation serviceman gives you all the chance
to look up all the default with your product. You are a valuable customer to us
so please kindly share all the pictures you have of dents and scratches we will
look out for this problems, please have some patience these things take time to
enquire all the details. Our team will get back to you as soon as possible.

Thank you for purchasing with us.

Hope this mail will be helpful for you.

Thanks for your patience.

Have a good day.

Warm regards,

Customer Support

Sunny Gupta