Subject: English Language Test - Sunny Kumar Sah
From: Sunny Kumar Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 17:33:13 -0400

Foreign Language
Screening Test

Name

Sunny Kumar
Sah    /  (+91) 7065877298    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

The delivery of your item was unsuccessful due to address issue and resulted in
delay. Unfortunately, our courier partner could not find your location, if you
could give us additional details so we shall pass this information to the
courier and they will try to reach out to you as soon as possible.

(We should provide a link where customer can update the address for smooth
delivery.)

If you require any further assistance, feel free to reply to this email. We’d
be glad to help you.

Thank You,

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I am really sorry that you had a disappointing experience on this occasion and
offer you my sincere apologies. While we make every effort to ensure that our
customers experience a service that is smooth, quick and trustworthy.

This issue is being investigated and we are on it to ensure that such issues do
not repeat in future. We have prioritized your request and assure you, that you
will get a response in next 24 to 48 hours. Please accept our apologies for the
inconvenience you have experienced.

If you have any other questions or concerns, feel free to reply, we'd be glad to
help you.

Thank You,

Team Babyshop