Subject: English Language Test - Tushar Pratik
From: Tushar Pratik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 13:45:15 -0400

| | Foreign Language Screening Test

Name | Tushar Pratik    /  (+91) 7061881763    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

We are contacting you regarding your order with order no. **** which was placed on date :- ****

We tried to deliver to deliver your order on your preferred location but we were unable to locate your delivery address and as a result we will not be able to deliver the order.

We request you to place a new order with correct address details so we can deliver it again.

Thanks for your patience.

Thanks for choosing babyshop.com

We hope to see you soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We regret to know that the product you received was not in good condition.

We will create a free replacement for your order for the same product in brand new condition.

We regret the inconvenience caused you, we will not repeat it again.

Thanks for choosing Homebox.

We hope to see you soon.

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