Subject: Tech Support Candidate - Bhavesh Shekhawat
From: Bhavesh Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 13:39:27 -0400

| | Tech Support Test

Name | Bhavesh Shekhawat
E-mail | [email-masked]
Phone Number | (79864) 25237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ,MOHALI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avaso Technology Solutions | Service desk analyst | 30 | 28
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart the browser and if still not working I will restart my computer, may be network problem. Last any virus problem
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we go to the settings of the phone and then we go the Bluetooth and turn it on and of the speaker as well. Further we tap on the bluetooth device we see on the screen to get the mobile phone to connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Because I have experience and expertise in the area of customer support that is required.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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