Subject: Re: Tech Support Candidate - Gaurav Mishra
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 May 2022 06:52:20 -0700 (MST)

sound good,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 2, 2022 6:52:03 PM 
Subject: Fw: Tech Support Candidate - Gaurav Mishra 

interview 

From: Gaurav Mishra <[email-masked]> 
Sent: Monday, May 2, 2022 4:01 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Gaurav Mishra 

	

	
			Tech Support Test 
		
	Name 	Gaurav Mishra 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9716624260 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Uttamnagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Risefy 	Sr. Technical Support Engineer 	01- May-2022 	38000 
Previous Employer 1 	Essential services 	L1 Technician 	July-2015 	24000 
Previous Employer 2 	SAR ZONE 	Telecaller 	Jan- 2013 	9000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1- I will check the error message 
Step 2- I will check the internet connection if its Lan connection then i will check the lan port connection, 
If its Wifi I will check and troubleshoot the problem 
I will check the wifi driver. 
Step 3 if the Connection is okay then i will check the Router is it connected to power or is the WLAN and other lights are higlight, 
Step 4- If the problem is from ISP i will make a call to ISP. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step1- Power On the Bluetooth Speaker and power on the Bluetooth symbol button, 
Step 2- Turn on the bluetooth option in the mobile phone and search for the bluetooth speaker and hit on pair. It will take few seconds in pairing the bluetooth speaker to the mobile phone 
	What according to you makes you a good candidate for customer service or technical support job? 	I have experince of 8+ years in technical support. 
In my 8 years of carrer I have served Australian, British, American and Canadian Clients. I have good knowledge troubleshooting the software and hardware. 
I am very polite , hard working, and a problem solver 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4