Subject: Re: Tech Support Candidate - Ashu Akash
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 May 2022 06:46:23 -0700 (MST)

ok comm,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 2, 2022 6:54:20 PM 
Subject: Fw: Tech Support Candidate - Ashu Akash 

interview 

From: Ashu Akash <[email-masked]> 
Sent: Monday, May 2, 2022 12:54 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Ashu Akash 

	

	
			Tech Support Test 
		
	Name 	Ashu Akash 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9102930065 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Patna 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Reliance SMSL 	Small Cell Engineer 	15/02/2021 	33582.68 
Previous Employer 1 	Randstad India Pvt Ltd 	Associate Transmission Planning Engineer 	31/10/2018 	26017 
Previous Employer 2 	Mahindra Comviva 	Engineer 	11/11/2016 	29754 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I will check the URL for correctness. Then, I will check the network connection. Then, I will check whether DNS IP Address is correct if the error is DNS error. Then, I will check if URL Is resolved for right IP. I will also check whether the webpage exists for the website. I will try refreshing, opening in seperate window and restarting the browser. I will try updating the browser if it has an old version. I will try other browser if the existing has a compatibility issue with the webpage. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn bluetooth on your mobile phone and turn the speaker on. Find the nearby bluetooth devices in bluetooth settings on mobile. Find the speaker by its device name in the list of devices. Pair the speaker with the mobile phone. If there is a confirmation code, 
Confirm it while pairing. Once the device is paired, check if the bluetooth speaker is listed in the existing playback devices. If it is listed there, 
the bluetooth speaker is ready to use. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am reliable and ready for support, can work providing easy remedial solutions for the customer, 
and am easily approachable for the desired technical support. I have a good response times and follow up times which assures the customer the desired service with required information available at his behest at most of the times. 
I am agile and give quick responses which saves the customer time and valuable money. I am friendly and helpful which helps in building good customer relations. These few and many other qualities make me a good candidate for this role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4