Subject: Re: Tech Support Candidate - Aakash Chaudhary
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 May 2022 06:36:10 -0700 (MST)

good comm,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 2, 2022 6:51:07 PM 
Subject: Fw: Tech Support Candidate - Aakash Chaudhary 

interview 

From: Aakash Chaudhary <[email-masked]> 
Sent: Monday, May 2, 2022 6:02 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Aakash Chaudhary 

	

	
			Tech Support Test 
		
	Name 	Aakash Chaudhary 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9205815118 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad, Surya nagar 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	V care call centers 	Sr.Associate 	13/05/2022 	
Previous Employer 1 	Ienegizer pvt ltd 	Sr.Associate 	16/04/2021 	
Previous Employer 2 	Exl services 	Sr.Associate 	20/12/2019 	
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the previous access to computer. 

Normally. If your internet connection is unstable, there could errors on load or else you can check the authenticity of previous access. 

In general the errors can be reduced/ removed. 

Refresh the page. 
Make sure JavaScript is enabled. 
Make sure Cookies are enabled. 
Clear your cache and cookies. 
Make sure your web browser is up to date. 
Restart your web browser. 
Try a different web browser. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Click to turn on bluetooth on handset. 
Select, view available devices or select pair a new device. 

Long press bluetooth button on speaker if it does not connect in an instance or instant. 

Select the name of speaker on available devices to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a graduate in computers application and 
I already have decent knowledge for trouble shooting Windows for errors such as Blue screen, Bad server or Bad access( System crash ) already. 

I have supported US customers for game crash , installation and launch for several hardware devices. The job role seems to be an experience to learn and implement the knowledge I have gained so far with my job role in different fields and exposure to several user interfaces and CRM systems makes this job role an ideal experience for me. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5