Subject: Fw: Tech Support Candidate - Abhishek Upadhyay
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 2 May 2022 13:28:21 +0000

interview
________________________________
From: Abhishek Upadhyay <[email-masked]>
Sent: Monday, May 2, 2022 10:29 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Abhishek Upadhyay

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhishek Upadhyay
E-mail  [email-masked]
Phone Number    (+91) 6394041921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      vijay nagar Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
MS word
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Value point systems pvt ltd     system expert   15 may 2022     18000
Previous Employer 1     na
Previous Employer 2     na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I would like to check my internet connection. If its proper then I have to check my browser settings like site blocker and clear all cashe,cookies. If still face the problem then I will check my ISP whether they had block some websites or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly switch ON that speaker . Open my mobile settings, go to connections then Bluetooth and select the Bluetooth device name of that speaker. Then click on pair option
What according to you makes you a good candidate for customer service or technical support job? I am technically sound if its comes to computers, digital gadgets. I also have more than 3 years of industry working experience in technical support field. I worked on various ITSM tool like IBM SCCD, system now. I also have working knowledge of ms word, ms excel, Service Requests, email support and chat support.
On a scale of 1 - 5 please rate your fluency in spoken English  3