Subject: Fw: Tech Support Candidate - Monesh Ram
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 2 May 2022 13:27:49 +0000

no
________________________________
From: Monesh Ram <[email-masked]>
Sent: Monday, May 2, 2022 11:19 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Monesh Ram

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Monesh Ram
E-mail  [email-masked]
Phone Number    (+91) 7350856983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Nagpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IPSPL   Application Support Engineer    15-Jan-2022     15000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check the internet connectivity with the help of ping on 8.8.8.8 if I will get a response from the server then I will check CMOS(date/time) and fix it after fixing the date and time. now once again I will check my browser this time browser problem is fixed.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to Settings - Bluetooth -  Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? Detail knowledge about the product
Patience in listening to customers.
bear the good and bad attitude of others
On a scale of 1 - 5 please rate your fluency in spoken English  3