Subject: Fw: Tech Support Candidate - Balbir Singh Balbir
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 2 May 2022 13:25:03 +0000

no
________________________________
From: Balbir Singh Balbir <[email-masked]>
Sent: Monday, May 2, 2022 12:48 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Balbir Singh Balbir

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Balbir Singh Balbir
E-mail  [email-masked]
Phone Number    (91) 9582503774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active directory
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Senior analyst  NA      28000
Previous Employer 1     Microland ltd   Senior engineer 22 August       18000
Previous Employer 2     Adecco india pvt ltd    System engineer May 2018        12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First if user is connected by office network then we would need to check if url is allow or not in network
If it was working earlier then internet connectivity should be fine
Make sure user is trying to access correct url
Try to check with other browser and incognito mode
Clear the browser cache and then check check
Check with another network
Update the browser
Check any other url if working or not
If yes add url into competible mode
Then run gpupdate
And restart it should work then

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the power/ Bluetooth from blutooth speaker
Go to mobile bluetooth pair the device
Add the device and connect
What according to you makes you a good candidate for customer service or technical support job? Good knowledge of product and good sound and understand the customer and give assurence to user always keep yourself calm and help to user.
On a scale of 1 - 5 please rate your fluency in spoken English  5