Subject: Fw: Tech Support Candidate - Ashu Akash
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 2 May 2022 13:24:20 +0000

interview
________________________________
From: Ashu Akash <[email-masked]>
Sent: Monday, May 2, 2022 12:54 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ashu Akash

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ashu Akash
E-mail  [email-masked]
Phone Number    (91) 9102930065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Patna
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Reliance SMSL   Small Cell Engineer     15/02/2021      33582.68
Previous Employer 1     Randstad India Pvt Ltd  Associate Transmission Planning Engineer        31/10/2018      26017
Previous Employer 2     Mahindra Comviva        Engineer        11/11/2016      29754
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I will check the URL for correctness. Then, I will check the network connection. Then, I will check whether DNS IP Address is correct if the error is DNS error. Then, I will check if URL Is resolved for right IP. I will also check whether the webpage exists for the website. I will try refreshing, opening in seperate window and restarting the browser. I will try updating the browser if it has an old version. I will try other browser if the existing has a compatibility issue with the webpage.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn bluetooth on your mobile phone and turn the speaker on. Find the nearby bluetooth devices in bluetooth settings on mobile. Find the speaker by its device name in the list of devices. Pair the speaker with the mobile phone. If there is a confirmation code,
Confirm it while pairing. Once the device is paired, check if the bluetooth speaker is listed in the existing playback devices. If it is listed there,
the bluetooth speaker is ready to use.
What according to you makes you a good candidate for customer service or technical support job? I am reliable and ready for support, can work providing easy remedial solutions for the customer,
and am easily approachable for the desired technical support. I have a good response times and follow up times which assures the customer the desired service with required information available at his behest at most of the times.
I am agile and give quick responses which saves the customer time and valuable money. I am friendly and helpful which helps in building good customer relations. These few and many other qualities make me a good candidate for this role.
On a scale of 1 - 5 please rate your fluency in spoken English  4