Subject: Fw: Tech Support Candidate - Aakash Chaudhary
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 2 May 2022 13:21:07 +0000

interview
________________________________
From: Aakash Chaudhary <[email-masked]>
Sent: Monday, May 2, 2022 6:02 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aakash Chaudhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aakash Chaudhary
E-mail  [email-masked]
Phone Number    (91) 9205815118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad, Surya nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        V care call centers     Sr.Associate    13/05/2022
Previous Employer 1     Ienegizer pvt ltd       Sr.Associate    16/04/2021
Previous Employer 2     Exl services    Sr.Associate    20/12/2019
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the previous access to computer.

Normally. If your internet connection is unstable, there could errors on load or else you can  check the authenticity of previous access.

In general the errors can be reduced/ removed.

Refresh the page.
Make sure JavaScript is enabled.
Make sure Cookies are enabled.
Clear your cache and cookies.
Make sure your web browser is up to date.
Restart your web browser.
Try a different web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Click to turn on bluetooth on handset.
Select, view available devices or select pair a new device.

Long press bluetooth button on speaker if it does not connect in an instance or instant.

Select the name of speaker on available devices to connect.
What according to you makes you a good candidate for customer service or technical support job? I am a graduate in computers application and
I already have decent knowledge for trouble shooting Windows for errors such as Blue screen, Bad server or Bad access(  System crash ) already.

I have supported US customers for game crash , installation and launch for several hardware devices. The job role seems to be an experience to learn and implement the knowledge I have gained so far with my job role in different fields and exposure to several user interfaces and CRM systems makes this job role an ideal experience for me.
On a scale of 1 - 5 please rate your fluency in spoken English  5