Subject: Fw: Tech Support Candidate - Rakesh Chowdhary
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 2 May 2022 13:19:34 +0000

no
________________________________
From: Rakesh Chowdhary <[email-masked]>
Sent: Monday, May 2, 2022 6:40 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rakesh Chowdhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rakesh Chowdhary
E-mail  [email-masked]
Phone Number    (91) 9123294716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        taskvirtual     sr support executive            15k
Previous Employer 1     Onspot Technology       Sr support executive    Nov 2019        32k
Previous Employer 2     Onspot Technical Services       Support executive       june 2016       26
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Might be the internet not working or sometimes due to antivirus and firewall can block the website, to resolve the issue I will check the internet is working or not as well as firewall and antivirus could be the reason to stop working. I will check step by step until get it resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Bluetooth should be on speaker as well as a mobile phone then I will search from mobile to pair the device. Once both the device are paired, the speaker starts working through the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? always be polite, a good listener, and have good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  4