Subject: English Language Test - Tamanna Fulfagar
From: Tamanna Fulfagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 09:11:39 -0400

Foreign Language
Screening Test

Name

Tamanna
Fulfagar    /  (91) 9354149198    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings of the day!

Thank you for reaching out to us. We hope you are keeping safe.

With reference to the concern raised, We would like to begin with apologizing
for the inconvenience caused to you because of the delay in the delivery of the
package.

Moving forward, we would like to share with you that the package was shipped by
us and handed over to the courier company at the same day when the order was
placed, but the address provided by you was not correct which caused the delay
of the delivery of the package. Courier company tried to reach you on your
contact number but due to your unavailability at the time they had to take it
back at the warehouse.

So we kindly request you to revert back to this mail with your correct delivery
address so that we could deliver your package swiftly and without any
hindrances. Please be assured we will work on this with our top most
priority.

Feel free to ask for more assistance, we will be happy to help.

Awaiting your response.

Regards

Team babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings
of the day!

Thank you for reaching out to us. We hope you are keeping safe.

With reference to the concern raised, we would like to begin with apologizing
for the inconvenience caused to you because of the defect in the product.

Moving forward, we would like to share with you that the TV you've purchased
from us last week has a warranty of 1 year and can be replaced if you provide us
the warranty details for the same, that is, warranty number, date of purchase,
TV model number and the billing information.

On the other hand if you would like to return it, we could process the same
after your confirmation as the return policy of this product is of 15 days. In
that case we would return you money back which would reflect in your bank
account within 7-10 working days.

So we kindly request you to revert back to this mail with your selection of
choice, whether you want to replace it or return it. Please be assured that we
will work on this with our top most priority.

Please feel free to ask for more assistance, we will be happy to help.

Awaiting your response.

Regards

Team babyshop