Subject: Tech Support Candidate - Rakesh Chowdhary
From: Rakesh Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 09:10:58 -0400

| | Tech Support Test

Name | Rakesh Chowdhary
E-mail | [email-masked]
Phone Number | (91) 9123294716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | taskvirtual | sr support executive | | 15k
Previous Employer 1 | Onspot Technology | Sr support executive | Nov 2019 | 32k
Previous Employer 2 | Onspot Technical Services | Support executive | june 2016 | 26

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Might be the internet not working or sometimes due to antivirus and firewall can block the website, to resolve the issue I will check the internet is working or not as well as firewall and antivirus could be the reason to stop working. I will check step by step until get it resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth should be on speaker as well as a mobile phone then I will search from mobile to pair the device. Once both the device are paired, the speaker starts working through the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | always be polite, a good listener, and have good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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