Subject: Tech Support Candidate - Abhiram Kumar
From: Abhiram Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 08:42:10 -0400

Tech Support
Test

Name

Abhiram
Kumar

E-mail

[email-masked]

Phone Number

(91) 7978250165

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bokaro steel city

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Briztech infosystem pvt Ltd

Field
engineer

2 Feb 2022

20500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check net connectivity is ok.

If net connectivity is fine then I will troubleshoot window chrome browser it
there is any VPN or firewall active

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First open settings

Go to settings in Bluetooth turn it on on both the device .then allow them to
pair with each other.

What according to you makes you a
good candidate for customer service or technical support job?

“I am qualified for this position because I have the skills
you need and the experience to back it up.”

On a scale of 1 - 5
please rate your fluency in spoken English

3