Subject: Tech Support Candidate - Aakash Chaudhary
From: Aakash Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 08:32:45 -0400

Tech Support
Test

Name

Aakash
Chaudhary

E-mail

[email-masked]

Phone Number

(91) 9205815118

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad, Surya
nagar

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

V care call centers

Sr.Associate

13/05/2022

Previous Employer 1

Ienegizer pvt ltd

Sr.Associate

16/04/2021

Previous
Employer 2

Exl services

Sr.Associate

20/12/2019

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the previous access to computer.

Normally. If your internet connection is unstable, there could errors on load
or else you can  check the authenticity of previous access.

In general the errors can be reduced/ removed.

Refresh the page.

Make sure JavaScript is enabled.

Make sure Cookies are enabled.

Clear your cache and cookies.

Make sure your web browser is up to date.

Restart your web browser.

Try a different web browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Click to turn on bluetooth on handset.

Select, view available devices or select pair a new device.

Long press bluetooth button on speaker if it does not connect in an instance or
instant.

Select the name of speaker on available devices to connect.

What
according to you makes you a good candidate for customer service or technical
support job?

I am a graduate in computers application and

I already have decent knowledge for trouble shooting Windows for errors such as
Blue screen, Bad server or Bad access(  System crash ) already.

I have supported US customers for game crash , installation and launch for
several hardware devices. The job role seems to be an experience to learn and
implement the knowledge I have gained so far with my job role in different
fields and exposure to several user interfaces and CRM systems makes this job
role an ideal experience for me.

On a scale of 1 - 5
please rate your fluency in spoken English

5