Subject: English Language Test - Ankit Srivastava
From: Ankit Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 08:20:40 -0400

Foreign Language
Screening Test

Name

Ankit
Srivastava    /  (+91) 8285390177
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Thanks for
shopping with us i m surely resolved this query as I checked the details your
order has been shipped by us on same day and now the delivery agent tired to
reach at your address but the mentioned address was wrong please update us with
Correct address so we can update for further

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Sorry for the inconveniences caused as you for
such experience with us and we will surely assist with this also I am updating
same to the concern person then look into this matter and get back to
you