Subject: English Language Test - Ram Nawgaiya
From: Ram Nawgaiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 07:20:41 -0400

Foreign Language
Screening Test

Name

Ram
Nawgaiya    /  (91) 7000833389    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Thank you for your interest in our shop.You can directly contact us on toll
free number for any kind of problem in our product

Here's wishing you continued success in your Products search ahead!

Best regards,

Shop Management Team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear XYZ,

I apologize to you for receiving a bad product. We have seen all the details of
your order.

I will take up your problem with my superiors for which I have said ticket no.
is MCT143C.

Sir, please solve your problem as soon as possible.

Homebox Team