Subject: English Language Test - Rahul Chaturvedi
From: Rahul Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:52:01 -0400

Foreign Language
Screening Test

Name

Rahul
Chaturvedi    /  (91) 7838866886
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir/Mam,

We apologize for the inconvenience as there has been a delay in delivering your
product.

The courier tried to deliver the order to you from what I can check. However,
your address was wrong. Due to this, the courier is now returning the package to
us.

I would kindly advise you to share the correct address with us so that we can
ship the order again.

Please share any further instructions if you wish to.

Yours sincerely,

Order Support Team

XYZ Store

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We sincerely regret the inconvenience caused to you.

Since you are not happy with the TV Cabinet installed at your home, we will be
more than happy to replace it for you. Allow us to raise a ticket immediately,
and within 24 hours, you will receive a call from our team, who will arrive at
your doorstep and re-install the new one.

We would also like to inform you that we have extended three months of support
from our end as an apology, should you need it in the future.

Please let us know your valuable feedback once the product has been
installed.

Yours sincerely,

Customer Service Team

XYZ Store