Subject: Tech Support Candidate - Gaurav Mishra
From: Gaurav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:31:09 -0400

| | Tech Support Test

Name | Gaurav Mishra
E-mail | [email-masked]
Phone Number | (91) 9716624260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttamnagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Risefy | Sr. Technical Support Engineer | 01- May-2022 | 38000
Previous Employer 1 | Essential services | L1 Technician | July-2015 | 24000
Previous Employer 2 | SAR ZONE | Telecaller | Jan- 2013 | 9000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I will check the error message
Step 2- I will check the internet connection if its Lan connection then i will check the lan port connection,
If its Wifi I will check and troubleshoot the problem
I will check the wifi driver.
Step 3 if the Connection is okay then i will check the Router is it connected to power or is the WLAN and other lights are higlight,
Step 4- If the problem is from ISP i will make a call  to ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Power On the Bluetooth Speaker and power on the Bluetooth symbol button,
Step 2- Turn on the bluetooth option in the mobile phone and search for the bluetooth speaker and hit on pair. It will take few seconds in pairing the bluetooth speaker to the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I have experince of 8+ years in technical support.
In my 8 years of carrer I have served Australian, British, American and Canadian Clients. I have  good knowledge troubleshooting the software and hardware.
I am very polite , hard working, and a problem solver

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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