Subject: English Language Test - SAHIL DOGRA
From: SAHIL DOGRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:21:11 -0400

Foreign Language
Screening Test

Name

SAHIL
DOGRA    /  (91) 8527749629    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

We would like to inform you that we have already shipped  your courier and it
has been handover to the courier company for dispatch on the given address,
Please collect the courier from the delivery address.

Thanks & Regards

ABC

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

We really apologies for the bad experience that you have been through but we
request you to share the pictures of the cabinet so that we can proceed
according to the guidelines of the company If the product is in the time frame
of replace or return, Also there should be no physical damage to the
product.

Thanks & Regards

XYZ