Subject: English Language Test - Narendra Kumar
From: Narendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:15:42 -0400

Foreign Language
Screening Test

Name

Narendra
Kumar     /  (05738) 8273774036
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sir I tried
to customer negotiate with mention contact number and I know to his address at
present time if in case contact number is switch off than I tried to contact on
which number that make an ID  in case these number also switch off  I tried to
next day according to company rule if continuesely both numbers are switched off
I inform the customer email  and after these procedures I also mention reason
not deliver for update portal

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Sir first I know to customer any evidence for before open the
parcel as video  if in case no proof to customer to  in fault of delivery boy
or delivery team than I ask to I'm negotiate my senior who is guide to me as
company rule and regulations I also try to best you  and I also update this
problem on my company senior