Subject: Re: Tech Support Candidate - Rahul Singh Bisht
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 May 2022 03:14:53 -0700 (MST)

ok comm, but wasnt very fluent and did not sound confident 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Saturday, April 23, 2022 6:14:00 PM 
Subject: Fw: Tech Support Candidate - Rahul Singh Bisht 

interview 

From: Rahul Singh Bisht <[email-masked]> 
Sent: Friday, April 22, 2022 8:55 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Rahul Singh Bisht 

	

	
			Tech Support Test 
		
	Name 	Rahul Singh Bisht 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8285955923 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Administrator work 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	technical support associate 	22 april 2022 	25000 
Previous Employer 1 	Pinelabs pvt. ltd. 	customer support 	01 june 2021 	17000 
Previous Employer 2 	Ienerziger 	junior eg 	01 jan 2019 	15000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1st I will check what is the exact error code, then I will check the internet connection, then I will try to open any other website. If it is an issue from intrrnet side I will call my isp or sometimes it happens becouse of heavy traffic on website. 
Thank you. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1st I will turn on bluetooth of speaker and mobile and then check the name of the speaker on my mobile, then i will select the name and it will get pair easily. 
	What according to you makes you a good candidate for customer service or technical support job? 	1st he should be good in communication 
2nd he should respect other time 
3rd he should show empathy 
4th he should be a good listner 
5th he should follow all the SOP's 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5