Subject: English Language Test - Pariva Singh
From: Pariva Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 06:12:05 -0400

Foreign Language
Screening Test

Name

Pariva
Singh    /  (+91) 9958844076    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Firstly, we'll apologies for the inconvenience and inform the
customer that the address which was mentioned was wrong and ask for the correct
address and ask the customer to wait for next 48hrs to receive the parcel/order.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We'll
address the issue and sympathise about the damaged product, we'll be sending the
replacement of the damaged product, and once the replacement has reached, the
team will pick up the damaged product and install the replacement within 3-5
business days.