Subject: English Language Test - Neena Pandey
From: Neena Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 05:34:27 -0400

Foreign Language
Screening Test

Name

Neena
Pandey    /  (110045) 8604793077
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Greetings
from babyshop.com,

I would like to inform you that the recent order placed by you has not been
delivered to you're your registered adress as per the delivery partners update.
He was unable to track the updated address. I would request to kindly update the
same so that the order may be deliver by us soon.

Thank you

From team

Babyshop. Com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings
from Homeboxteam,

Hi.

We regret to hear that the delivered item from our side wasn't up to the mark. I
request you to drop a  replacement mail with your registered order I'd. We will
provide a replacement with your order with a fresh new product. We hopefully
wish that this time you won't have to experience unpleasant service. Also, I
would request you to drop a feedback if there is any such issues.

Thank you

Team homebox.