Subject: English Language Test - Sheetal kashyap
From: Sheetal kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 05:16:02 -0400

| | Foreign Language Screening Test

Name | Sheetal kashyap    /  (91) 9871058846    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from team,

Thank you for email. We take our customer query seriously, and we are glad to hear from you

I apologize for inconvenience cause to you

However, courier tried to deliver the order to you, but the address as per the courier was wrong.

We have raised a ticket to our respective team, and your issue will get resolved with in 24 hours.

Regards
Sheetal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Home box,

Thank you for email. We take our customer query seriously, and we are glad to hear from you

I apologize for inconvenience cause to you.

We have raised a ticket to our respective team, and your issue will get resolved with in 24 hours.

Regards
Sheetal

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