Subject: English Language Test - Harish Bhatti
From: Harish Bhatti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:51:56 -0400

| | Foreign Language Screening Test

Name | Harish Bhatti    /  (+91) 9711832601    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello xyz
Hope you are doing well.
We would like to tell you that the product that you have ordered had been delivered on time  to your mentioned address by the team but the courier company finds that the address was not correct and as a result the shipment could not be delivered. Now we request you to provide a correct address for the delivery of your product.
Thank you
Team abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
Hope you are good
We acknowledge your complaint  and we regret for the inconvenience faced by you. We would like to tell you that according the company policies your TV Cabinet would be replaced in next the  few days. Our team is seriously looking into the matter. And we assure you this kind of thing will not be repeated.
Thanking you
Team Homebox

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