Subject: English Language Test - Robin kumar Roshan
From: Robin kumar Roshan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:47:35 -0400

Foreign Language
Screening Test

Name

Robin kumar
Roshan    /  (+91) 7858941500    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thank you for contacting us.

As I see you ordered a hand bag and it shows the status out for delivery but you
mentioned the address is not correct so I will request you to update the new
address in the order section so that delivery executive will deliver it on to
the correct address.

Or you need to cancel that order or placed a new one with correct address.

I hope it will deliver as soon as possible.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Thank you for contacting us.

I am here to help you as you mentioned you purchased a TV cabinet and while
installing it was scratched.

I am really sorry for the issue you are facing, and you want replacement or
refund.

I am raising a complaint in behalf of you so that the team will check and do as
per your need.

It will take some time to notify you the best possibility.

Please reply to the mail which you received by the team after the confirmation
provided by them.

Thank you