Subject: English Language Test - Pallavi Jaitly
From: Pallavi Jaitly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:34:58 -0400

Foreign Language
Screening Test

Name

Pallavi
Jaitly    /  (91) 8800967144    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings!

At the outset we express our sincere apologies for the displeasure caused to
you.

Reference to your mail, we would like to inform you that the address details
shared are incorrect which lead to delay of delivering the product.

Request you to help us with the complete correct address details, so that we can
get the needful done on priority basis.

Regards,

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Greetings!

At the outset we express our sincere apologies for the displeasure caused to
you.

Reference to your mail, we request you to share the clear picture of scratches
on cabinet so that we can co-ordinate with our respective department for the
replacement of product.

Regards,

Homebox Team