Subject: English Language Test - AMIT OJHA
From: AMIT OJHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:33:43 -0400

| | Foreign Language Screening Test

Name | AMIT OJHA    /  (+91) 8804413196    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From:- [email-masked]
To:- xyz
Sub:- Order status.

Sir /Madam

Thanks to reach with us. We will assist you with all details here. As i see one of our courier delivery man has tried reaching you but your mentioned address was not correct so he was unable to deliver it to you Please mention your correct address so that courier man can reach out to you easily. It will be delivered to you within one or two days.

Thanks and shop again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From:- [email-masked]
To:- xyz
Sub:-TV cabinet scratch issue.

Sir/Madam

As i am looking you purchased a TV cabinet and is installed also .Sir please provide a picture of the scratch on the TV cabinet so that we can take some steps what we can do better for you. If there will be any faulty product we will replace it with another one. You need not have to worry for it we are looking into this and you will get a fast resolution on this . please share a picture on the link we have sent you.

Thanks for you shopping.

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