Subject: English Language Test - Neena Thakkar
From: Neena Thakkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 04:11:27 -0400

Foreign Language
Screening Test

Name

Neena
Thakkar    /  (91) 9953995973    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi! As we recieved your request and it has been shipped by us on
same day to courier company. As courier checked that your address was wrong
kindly update your current address by email or over call.

Thank you

Regards

Homebox Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi! We
are apologized that you are facing issues regarding TV cabinet . We will surely
help you regarding same but it should be in terms and conditions by the company

Thank you

Regards

Homebox Team