Subject: English Language Test - Riya Joon
From: Riya Joon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 03:43:13 -0400

Foreign Language
Screening Test

Name

Riya Joon
/  (110077) 07042254714    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thank you for reaching out to Livesalesman!

I am sorry for the inconvenience you've faced, we'll surely help you up with the
same, as we can check form our side the delivery address mentioned was incorrect
confirmed by the courier service, we are happy to sort this out for you please
provide your valid address and delivery instructions if possible we are happy to
hear form you!

Thank you for contacting Livesalesman.

Have a blessed one!

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Thank you for reaching out to Livesalesman!

We are really sorry for the inconvenience caused, we'll surely help you with the
same Abdul, you are all good to go with the replacement or the refund please
revert back to us with the the order details and confirmation for the
refund/replacment we are happy to help!

Thank you for contacting Live salesman!

Have a blessed one!