Subject: English Language Test - Mohit Rawat
From: Mohit Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 03:29:45 -0400

| | Foreign Language Screening Test

Name | Mohit Rawat    /  (+91) 7503745340    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I apologise for the inconvenience caused but here I can see that we have already shipped your order and the courier company tried to deliver it but your given address is not correct as per the courier company. would you please confirm the address again so that we can deliver it as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We are sorry to hear that and apologies for this inconvenience caused. The tv cabinet you bought comes with a replacement warranty and we will send a replacement within 5-7 business days.

Thanks
Homebox team

| |