Subject: English Language Test - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 02:06:59 -0400

| | Foreign Language Screening Test

Name | Saurabh Singh    /  (+91) 7651834342    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer,

We regret for the delay in delivery of your order of a hand bag placed on (dd/mm/yyyy).

The reason for the delay was ,the address which you provided for the delivery was not correct, our team tried delivering it multiple times but due to wrong address it did not get deliver.

Kindly, provide us with your new address where you want your product to be delivered.

Our team hopes we can can make it.

Sincerely,
Cherry E-commerce Services Pvt Ltd

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are extremely sorry for the inconvenience.Our team always tries to give best experience to our customers to ensure that our products pass through many quality checks but sometimes the the product get damaged during delivery and installation.

We regret you for the delivery of damage product and also we assure you for the quick replacement of your product.

We hope we can make it with our best efforts.

Sincerely,
Cherry E-commerce Services Pvt Ltd

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