Subject: Tech Support Candidate - Monesh Ram
From: Monesh Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 01:49:52 -0400

Tech Support
Test

Name

Monesh
Ram

E-mail

[email-masked]

Phone Number

(+91) 7350856983

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Nagpur

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IPSPL

Application Support Engineer

15-Jan-2022

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check the internet connectivity with the
help of ping on 8.8.8.8 if I will get a response from the server then I will
check CMOS(date/time) and fix it after fixing the date and time. now once again
I will check my browser this time browser problem is fixed.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings - Bluetooth -  Select Pair new device and then
tap the speaker's name.

What according to you makes you a
good candidate for customer service or technical support job?

Detail knowledge about the product

Patience in listening to customers.

bear the good and bad attitude of others

On a scale of 1 - 5
please rate your fluency in spoken English

3