Subject: Tech Support Candidate - KRISHNA KUMAR
From: KRISHNA KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 01:08:09 -0400

Tech Support
Test

Name

KRISHNA
KUMAR

E-mail

[email-masked]

Phone Number

(91) 9031313910

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

kanpur

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Imedita

System Analyst

December 2017

25000

Previous Employer 1

Laxmi Finance

Investment
Banker Associate

April 2019

27500

Previous
Employer 2

Shree Tirupati Balajee Agro Trading Co.Pvt.LTD

Executive Manager

November
2021

3000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

There may be a different reason behind this
error. we have to check whether it's a 404 error or the ISP not responding. we
can check ISP errors by opening other websites on the same browser.

Steps to Fix this Error

Change DNS server address

Restart Browser and also try Restart System

Delete Temporary file ( win +R and temp)

Delete browser history, cache cookies

These possible can fix this error

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First, disconnect it from other connected
devices if it's connected Then Make the Bluetooth device Discover mode then Pair
it with mobile by opening mobile Bluetooth options. Here we can easily Pair
Bluetooth speaker

What according to you makes you a
good candidate for customer service or technical support job?

Provided Troubleshooting for Internal and External

user while working at the help desk.

Worked within available project Budgets

On a scale of 1 - 5
please rate your fluency in spoken English

4