Subject: Tech Support Candidate - Rahul Tiwari
From: Rahul Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 00:40:46 -0400

| | Tech Support Test

Name | Rahul Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8839715867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inspirisys Solutions Limited | Engineer Technical Support | | 25000
Previous Employer 1 | Inspirisys Solutions Limited | Desktop Support Engineer | Feb 2020 | 21000
Previous Employer 2 | Team Computer Pvt. Ltd. | Consultant | Dec. 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I’m unable to a website first, I would check whether the website works currently. I will open some other websites to check.

If it’s not the website issue, then I would check internet connectivity on the system if Wi-Fi/LAN works properly, the IP address is getting pinged or not. If everything is fine, then I would switch to a different browser to open the same website and if everything is good, the issue will be fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on Smartphone/Phone via settings. search for Bluetooth device on Smartphone/phone also turn on Bluetooth speaker by pressing power or Bluetooth icon button.

wait for the smartphone to detect the speaker and let both devices get paired.

What according to you makes you a good candidate for customer service or technical support job? | one who has better communication skills and proper technique to handle situations and resolve customers' queries in a well-mannered way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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