Subject: English Language Test - Saba Naaz
From: Saba Naaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 17:59:16 -0400

Foreign Language
Screening Test

Name

Saba Naaz
/  (91) 9120104607    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi dear Saba here from babyshop.com. I'm sorry for the
inconvenience caused to you. You're order was shipped the same day you ordered
from us to the courier company. But as of now the courier company is unable to
find your address that was given, So can you revert me with the exact address
detail of yours again so that we can deliver it to you as soon as possible .

Thankyou

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,
Saba here from Homebox Team, I'm so sorry to hear about this from you. I will
help you with you're issues but according to the rules of the company it's
already mentioned that you should have checked the material once before
installing so that no further problem occurs. But still I'll try to help you out
revert me on gmail with the pictures of the cabinet so that I can check if I can
help you in any way out possible. Thank you