Subject: Tech Support Candidate - Ramji Sahu
From: Ramji Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 15:43:53 -0400

Tech Support
Test

Name

Ramji
Sahu

E-mail

[email-masked]

Phone Number

(91) 7849845602

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking -
advance
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NxTera NSEIT Pvt Ltd

It Supervisor

31
December

15000

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1-Firstly
I will restart the System.

2-Make sure internet connection works means System has good internet connection.

3- I will check that website has heavy traffic or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1-Firstly I
will long press the power button of Bluetooth speaker.

2- I will press on Bluetooth button in my mobile phone and long press

3- Click on searching new device

4- Clicking on pair new device

5- Hence connected successfully

What according to you makes you a
good candidate for customer service or technical support job?

I have good communication and convincing skill.

I have experience in tech support which is the benicial point.

I have quick decision making skill and early learning.

On a scale of 1 - 5
please rate your fluency in spoken English

4