Subject: English Language Test - Abhishek Banerjee
From: Abhishek Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 15:36:00 -0400

Foreign Language
Screening Test

Name

Abhishek
Banerjee    /  (91) 8447031698    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Ma'am,

Subject : Regarding the order of Hand bag.

Thank you for contacting with us for the status of your order. I have checked
the details and found that the courier was unable to locate your address which
was mentioned by you. I sincerely apologies for this inconvenience.

Please confirm the below address if it is correct, to avoid any hassle. We do
not want our customers to experience this. Since we already shipped the order
and handed over the same day when the order was place.

As a goodwill gesture, we are offering you flat 5% off on your next order.
Please do accept our offer.

Regards,

Abhishek.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Subject : Regarding the TV cabinet.

Thank you for contacting us regarding your recent order for TV cabinet. I am
sorry for the inconvenience caused. We do not want our customers to experience
this. It might be possible while transporting your cabinet it got the scratches.

As I checked and found that your order is still under replacement period. I have
raised a ticket for replacement and it will be delivered within 3-5 business
days.

Apart from this, is there anything else we can help you with. Please write to
us. Thank you for shopping with us.

Regards,

Abhishek