Subject: Tech Support Candidate - Gurpreet kaur
From: Gurpreet kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 11:12:58 -0400

| | Tech Support Test

Name | Gurpreet kaur
E-mail | [email-masked]
Phone Number | (84) 9899820641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axiom technologies | SD executive | still Working | 23056
Previous Employer 1 | Leading edge communication private LTD | IT Helpdesk coordinator | 24th June 2021 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first we will check the internet connectivity
Second, if we are using proxy server, then we will check proxy server address, it is updated on browser or not.(Chrome-Setting-Proxy address)
3rd- we need to check the URL, is it correct or not and also we need to check the URL in our own system as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step -1-turn on the device of Bluetooth
Step -2 Turn on the mobile phone Bluetooth
Step -3 Search the Bluetooth device on mobile Phone
Step -4 Select that Bluetooth particular device and press connect

What according to you makes you a good candidate for customer service or technical support job? | we should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage with the people.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |