Subject: Tech Support Candidate - Mayank Badola
From: Mayank Badola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 09:48:16 -0400

Tech Support
Test

Name

Mayank
Badola

E-mail

[email-masked]

Phone Number

(91) 8954265267

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Indirapuram/Ghaziabad

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Versetal Infotech

Associate consultant-
Technical Support

26k

Previous Employer 1

Progressive Infotech

Technical
Support Advisor

June 2021

16k

Previous
Employer 2

Caretel Infotech

Desktop Support

November
2020

9k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) Kindly check your internet connection

2) Clear the cache and cookies of browser and then try again.

3)If it's showing 500 Server error, it cause of server issue and will start
working automatically after sometime.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Turn on
Bluetooth speaker in pairing mode by pressing and hold the power button.

2) Open Bluetooth in mobile then will search for the particular Bluetooth
speaker which we want to connect.

3) Click on the Bluetooth speaker name on mobile then we will click on pair
button.

What according to you makes you a good candidate
for customer service or technical support job?

My skills
matched job requirements. I am a quick learner and hardworking.

On a
scale of 1 - 5 please rate your fluency in spoken English

3