Subject: Re: Tech Support Candidate - Shivanshi Dwivedi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 29 Apr 2022 05:57:01 -0700 (MST)

good comm skill,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Saturday, April 23, 2022 6:04:14 PM 
Subject: Fw: Tech Support Candidate - Shivanshi Dwivedi 

interview 

From: Shivanshi Dwivedi <[email-masked]> 
Sent: Friday, April 22, 2022 12:52 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Shivanshi Dwivedi 

	

	
			Tech Support Test 
		
	Name 	Shivanshi Dwivedi 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9654081835 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Technical Support Specialist 	still working 	35000 
Previous Employer 1 	NTT data 	software development associate 	may 2019 	25000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1st step - to check the internet connectivity 
2nd step - clear the browse history and cache 
3rd step- disable the ads on 
4th step - check the website in another browser 
5th step -check DNS 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	go to settings 
search bluetooth 
switch on the bluetooth tab 
the device will try to detect the other device 
pair the phone with device 
bluetooth connected 

	What according to you makes you a good candidate for customer service or technical support job? 	according to me, my interactive and communication skills with good hand on experience with international clients fits me best for the job. 
helping the clients just the you would like to be helped give them realistic and realtime experience which enables them to understand the process. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5