Subject: Tech Support Candidate - Madhuresh Joshi Madhuresh
From: Madhuresh Joshi Madhuresh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 08:50:58 -0400

| | Tech Support Test

Name | Madhuresh Joshi Madhuresh
E-mail | [email-masked]
Phone Number | (+91) 9650110375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Virtualization, besides these I had done my BCA & MCA so I can work with any technology (understand it within small timespan)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL | Customer Service Representative | 31-03-2022 | NA
Previous Employer 2 | Eresource | Recruitment Executive | 27-11-2020 | 18,333

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my internet connectivity.
Secondly, I will check that is the URL I typed is in its correct form.
Thirdly, I will chdck either the popup of my browser isn't blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth speaker and turn on the bluetooth mode in it.
2. Turn on bluetooth of my phone.
3. Check the list of available devices.
4. Tap on the name of my bluetooth speaker, pair and connect it.

Finally, my bluetooth speaker is connected with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. I have the communication skills at a stage where I can easily commute with the internal parts of the company as well as with the customers very well.
2. I have technical knowledge.
3. As I had done my graduation and post-graduation with the technical field, so I can be comfortable with any technology with a very short timespan.
4. I am comfortable with 24×7 shifts.
5. I am responsible towards my work and also I am punctual.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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