Subject: English Language Test - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 05:45:00 -0400

| | Foreign Language Screening Test

Name | Shubham Kumar    /  (+91) 8826741904    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings of the day,

Please accept my apologies for the inconveniences caused to you. But i would like to inform you that we dispatched your order when we received the same but i got the information from our logistics that due to incorrect address your they are not able to deliver the order so i request you to please share correct address with us so we could deliver the product as soon as possible to you.

For any further assistance please do revert on the same and we will happy to help.

Regards
Shubham Kumar
Customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Greetings of the day,

We do understand your inconvenience due to please accept our apologies.

If you wish to return the product we request you to please pack the product back with in it's original packing and we will arrange the return for you, once the product I will get pick up we will initiate the refund and i will credit to you within 5-7 days working days as per the bank bank timeline.

If you still have any query or doubt please drop a mail and we will always here to assist you.

Regards,
Shubham Kumar
Customer support

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