Subject: English Language Test - Bhawana Sepaia
From: Bhawana Sepaia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 03:13:07 -0400

Foreign Language
Screening Test

Name

Bhawana
Sepaia    /  (91) 7876660173    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for reaching out to us.

We understand your concern regarding the status of your order. Your courier was
dispatched to the given address but there seems to be an error with the delivery
address. We would request you to check your delivery address once again and let
us know if there seems to be some problem with it.

If possible, we will try to redeliver it, or you can reorder it after checking
the delivery address. Sorry for the inconvenience caused. Reach out to us for
further help. We are here to help you out in any way possible.

Best regards

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Please accept our apologies for the inconvenience caused to you.

We request you to send the details of your order. We will send in a team member
by tomorrow to check the product purchased by you who will help you out with
your concern.

If it still does not satisfies you, we will try to replace the cabinet with a
new one.

Please let us know any other concern you have and we will help you out in every
possible way.

Best regards

Homebox Team